Returns :

We are thrilled to provide a 3-day return policy if the product is defected. You will be provided with a credit note and please be aware that we do not offer refunds. Customers are requested to pay for return shipping, and this charge will be deducted from the amount of the credit note. However for the missing product & damaged product, you have to report us within 24 hours.

Credit note issued in 1-2 days maximum

Please be aware that we currently do not offer Free shipping on international returns.

 

To qualify for a return : 

• Within 3 days of receiving the item, a return request must be made.
• All tags must be intact, and the items must be brand-new.
• The original invoice, packing, and tags must all be intact upon that packaging.
• The product shouldn't have any blemishes or defects.
• Make sure the product's embellishments are in good condition.

 

Returns won’t be feasible if : 

• It is outside the allotted time frame for a return request.
• Anything included in the shipment that was received is missing
• Misuse of the product results in damage.
• Unless it was damaged when it arrived, any item that has been used and opened.
• Items that came with a free gift cannot be returned without the complimentary items.
• A promotional package's individual items cannot be returned or reimbursed.
• Any sale item or items purchased using a credit note cannot be returned.
• Any items sent back to us without first requesting a return.

 

We retain the right to deny the return of the Product if SUAV (Parent Company: Grisha Craft) deems that it does not meet any of the aforementioned parameters.

 

Return Process :
When you're certain you want to return a product, WhatsApp Us on +91 98338 34955 right away. Include your order number, the product's specifications, and a brief explanation of why you're returning the item (s). Please take note that all return requests must be made within 3 days after the product’s delivery and that all of the aforementioned obligatory return parameters must be met. Our Customer Care team will respond to your return request within 24 hours. The delivered item will be picked up in reverse by us

Damage Policy :

However if a product is defective during manufacture or shipping, a replacement will be provided to you. You may contact us withing 24 Hours of receiving

Note : We do not offer refund for Damage Products only Replacement will be arranged

Exchanges :  

IF THE PRODUCT IS DEFECTED, Then only you can place a return request.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

How to use SUAV (Parent Company: Grisha Craft) Credit Note

• Suav (Parent Company: Grisha Craft) gift card can be applied on our website at the checkout page.
• On the checkout page, you have to apply the code received on your email id
• The code will applied and the amount will deducted from the payable amount.
• The validity of the gift card is 3 Months .
• For any issues in using the gift card code, you can contact our customer service team via call +91 98338 34955 or WhatsApp us on +91 98338 34955 Between 10 AM to 6 PM (Monday to Saturday) 

For more info on exchanges and returns, you may WhatsApp us on +91 98338 34955.

 

Customised Jewellery

The order once placed is non-returnable, However if you receive a damaged product, you can mail to us at  suav.jatin@gmail.com a picture of the damaged product, Our team will verify and resolve the issue by replacing the order if found damaged.